Effective Date: June 3, 2026

At Your Door Physician Care respects your privacy and is committed to protecting the personal information you share with us. This policy explains how we collect, use, store, and protect information submitted through our website, contact forms, appointment forms, email, phone communication, and other online interactions.

By using our website, submitting a form, contacting us, or requesting information about our services, you agree to the practices described in this policy. We encourage you to read this information carefully so you understand how your information may be handled.

Information We Collect

We may collect personal information that you voluntarily provide when you contact At Your Door Physician Care, request an appointment, submit a message through our website, call our office, or email us directly. The type of information collected may depend on how you choose to interact with us.

This information may include your full name, phone number, email address, home address, preferred appointment date and time, preferred contact method, service requested, and any message or details you choose to provide through our forms.

We may also collect limited technical information when you visit our website, such as your browser type, device type, pages visited, general location information, IP address, and website usage activity. This information helps us understand how visitors use our website and how we can improve the user experience.

Medical and Health-Related Information

Because At Your Door Physician Care provides healthcare-related services, you may choose to share information about your care needs when contacting us. We ask that you only provide the information necessary for us to respond to your inquiry or appointment request.

Please do not submit urgent medical concerns, emergency medical details, or highly sensitive health information through our website contact form or appointment form. Website forms and email may not be the most secure method for sharing detailed medical information. If you are experiencing a medical emergency, call 911 immediately.

Any medical or health-related information you provide may be used only for appropriate care coordination, appointment scheduling, communication, and service-related purposes, in accordance with applicable privacy and healthcare requirements.

How We Use Your Information

At Your Door Physician Care may use the information collected to respond to your questions, process appointment requests, confirm visit details, communicate with you about services, provide care-related information, and improve our website and communication process.

We may also use your information to follow up on inquiries, send important updates, maintain internal records, support patient care coordination, improve the quality of our services, and comply with applicable legal, regulatory, or administrative requirements.

We do not use your personal information for unrelated marketing purposes without your consent, and we do not sell your personal information to third parties.

Appointment and Contact Form Submissions

When you submit an appointment request or contact form through our website, the information you provide may be sent to our team so we can review your request and respond appropriately. Submitting a form does not guarantee that an appointment has been confirmed. A member of our team may contact you to verify your details, confirm availability, and discuss next steps.

Please make sure the information you provide is accurate and up to date. At Your Door Physician Care is not responsible for delays caused by incomplete, incorrect, or outdated contact information.

How We Share Information

We do not sell, rent, or trade your personal information. We may share information only when necessary to provide services, respond to your request, coordinate care, comply with legal obligations, protect our rights, or work with trusted service providers who help us operate our website and communication systems.

In some cases, information may be shared with healthcare providers, caregivers, family members, administrative staff, or service partners when appropriate and authorized. We may also disclose information if required by law, court order, government request, or regulatory obligation.

Website Cookies and Tracking

Our website may use cookies or similar technologies to improve functionality, understand website traffic, and enhance the visitor experience. Cookies are small files placed on your device that help websites remember certain information.

Cookies may help us understand which pages are visited, how users navigate the website, and how we can improve our content and layout. You may disable cookies through your browser settings, but some parts of the website may not function properly if cookies are turned off.

Third-Party Services

Our website may use third-party tools or services for website hosting, analytics, form processing, email delivery, security, or other technical functions. These third-party providers may have access to limited information only as needed to perform their services.

We are not responsible for the privacy practices of third-party websites or platforms that may be linked from our website. When you leave our website or interact with an external platform, we encourage you to review that third party’s privacy policy.

Data Security

At Your Door Physician Care takes reasonable steps to protect the personal information submitted through our website and communication channels. We use appropriate administrative, technical, and physical safeguards designed to help protect information from unauthorized access, misuse, loss, or disclosure.

However, no website, online form, email system, or electronic storage method can be guaranteed to be completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security of any information transmitted online.

Email and Online Communication

If you contact us by email or submit information through our website, you understand that electronic communication may carry certain security risks. We recommend that you avoid sending highly sensitive medical details through regular email or website forms unless specifically instructed through a secure process.

We may use your email address to respond to inquiries, confirm appointment requests, provide follow-up information, or communicate about services you requested. You may contact us if you no longer wish to receive non-essential communication from us.

Data Retention

We may retain personal information for as long as necessary to respond to inquiries, provide services, maintain business records, comply with legal obligations, resolve disputes, and support administrative or healthcare-related needs.

The length of time we keep information may depend on the type of information, the reason it was collected, applicable laws, and our operational requirements.

Your Privacy Choices

You may contact us to request access to certain personal information we have about you, ask for corrections, update your contact details, or request that we stop using your information for non-essential communication. Some information may need to be retained where required for legal, administrative, healthcare, or recordkeeping purposes.

If you believe any information we have is inaccurate, incomplete, or outdated, please contact us so we can review and update it where appropriate.

Children’s Privacy

Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children through our website. If a parent or guardian believes that a child has submitted personal information through our website, please contact us so we can review and take appropriate action.

Emergency Medical Disclaimer

This website is not intended for emergency medical communication. Do not use this website, contact form, or appointment form for urgent medical needs. If you are experiencing a medical emergency, call 911 immediately or go to the nearest emergency facility.

Information provided on this website is for general informational purposes only and should not replace professional medical advice, diagnosis, or treatment from a qualified healthcare provider.

Updates to This Policy

At Your Door Physician Care may update this policy from time to time to reflect changes in our practices, website features, legal requirements, or service operations. When updates are made, the effective date at the top of this page will be revised.

We encourage you to review this page periodically so you remain informed about how we protect and use your information.

Contact Information

If you have questions about this policy or how your information is handled, you may contact us using the details below:

At Your Door Physician Care
343 N Wood Dale Rd, Suite 102
Wood Dale, IL 60191

Phone: 773-299-9299
Fax: 773-207-0030
Email: info@aydphysiciancare.com